Esther Clarson and Rachael Smart sat in an office on a sofa

We will help you

Connect the full potential of insight, reflection and learning to improve customer experience and services.

Connect your resident and organisation data to create actionable insights.

Understand and positively apply regulatory requirements for compliance and customer success.

Bring colleagues, residents, stakeholders, and partners together to drive collective action.

Deliver an approach that fosters resident engagement and trust for colleagues and customers.

Demonstrate you are hearing and acting on all your customer voices.

Why work with us?

Esther Clarson and Rachael Smart sat at a desk working together and laughing

We bring 50 years collective knowledge and experience of the social housing sector and understanding of regulatory and legal requirements. We are professionally qualified and Chartered Members of the Chartered Institute of Housing.

Our time in senior management roles in a large, diverse housing provider have given us direct and up to date experience of the current social housing environment. We know the challenges the sector currently faces and the impact this is having on customers, colleagues, and organisations.

We can deliver practical interventions on how to engage with residents, build trust and hear the whole customer voice. We will ensure that voice is championed, heard, and acted upon. We collaboratively transform services which deliver excellent customer experiences and positive outcomes for residents.